WE ARE THE DIGITAL TRANSFORMATION SPECIALISTS, SEAMLESSLY DRIVING DIGITAL COMMERCE
Argility is positioned to be the leading South African provider of value-based expertise-driven digital commerce solutions and services.
A dynamic, evolving company, we are abreast of the latest trends and technologies, and have decades of experience, as well as being the largest specialist solution providers of retail technologies in South Africa.
THE CREDIBLE EXPERTS – AND WHAT WE CAN DO FOR YOUR BUSINESS
Argility is a leader and pioneer. A digitally driven enabler – with the experience and expertise to understand the entire strategic commerce landscape.
Our highly customisable and bespoke solutions are born out of our imaginative and creative approach, and our use of the latest technologies. These solutions don’t only solve problems; they address new challenges and prepare our customers to meet future developments in their marketplace.
Most importantly, they create customer- centricity and give your customers convenience and accessibility. They enable lasting customer engagement that is relevant and real – regardless of whether they are in-store or not. Proper integration is the fundamental foundation for building a customer-centric organisation.
TRUE CUSTOMER CONNECTION IS ABOUT ELIMINATING EFFORT AND FRUSTRATION
Through this journey your organisation will be empowered to transition from formal enterprise platforms and silos into a digitally driven, commerce enabled organisation.
CONSTANTLY EVOLVING AND MOVING WITH THE MARKET AND WITH THE MODERN CONSUMER
We remain the market leaders in POS. It’s a foundational expertise of ours – and now we are transforming as POS expands.
Massive changes have occurred in all industries. Changes that are being driven by consumers. It’s all about seamless integration of channels: the “Omni-Channel” experience. We now focus on the entire omni-channel customer experience, not just the transaction.
This omni-channel transformation has been so profound that we now refer to Point of Service, rather than Point of Sale. The payment point is no longer merely about payments; it’s one of many touch points in a continuous customer interaction process.
What is clear from this is:
- Digital devices and channels are already a central part of retail
- The days of single-channel retail are over
- There is now a seamless convergence of all channels
Modern consumers demand convenience, accessibility from any device and a seamless experience. There is a continual blurring of digital and physical worlds – even in traditional POS. And there is a convergence of retail channels.
Modern consumers demand convenience, accessibility from any device and a seamless experience.
There is a continual blurring of digital and physical worlds – even in traditional POS. And there is a convergence of retail channels.
IT’S THE OMNI-CHANNEL EXPERIENCE
Omni-Channel is unequivocally the new market shaper for all industries – and it’s here to stay.
It creates the convergence of channels to provide the customer with a seamless shopping experience across all channels.
It doesn’t matter if the customer is shopping online from a desktop or a mobile device, via social networks (social commerce), by telephone or in a physical store.
Omni-channel is the ability to activate every channel and integrate them seamlessly.
THE EFFECT OF EVOLVING THIS NEW EXPERIENCE
IT’S NOT THE SAME POS ANYMORE
Expanded checkout services and cross-channel selling enable the delivery of information to customers on their mobile devices, while they are in the store and once they have left the store.
This allows cross-channel ordering and self- service and the use of analytics to streamline operations. It’s no longer just about a single point of sale.
The new customer journey requires a holistic strategy that embraces the full behavioural path to transactions.
It needs a high level of coordination between marketing, sales, operations, logistics, supply chain and IT. The aim: to provide an optimal Omni-Channel experience for the digital shopper.
MOVE TO SEAMLESSLY DRIVEN DIGITAL COMMERCE
Distinct sales channels are giving way to a single channel. The customer experience could begin and end anywhere.
Customers no longer enter a channel – they are continuously in the channel. The focal point is no longer just the purchase; it’s deeper interaction and evaluation.
”The Omni-Channel approach must create a seamless, consistent experience. Silos must be converted to a harmonic ecosystem and real-time value must be delivered across a convergence of channels.”
OUR SOLUTIONS AND SERVICES
A FOCUS ON THE ENTIRE CUSTOMER EXPERIENCE – NOT JUST THE TRANSACTION
Argility provides converged solutions and services designed to enable a seamless, convenient customer experience.
Our solutions are expertise-driven and customer-centric, using industry best practices. These are innovative, turnkey solutions that deliver real and measurable business value. They help our customers to be agile and customer-centric themselves. Our customers receive convenience and are able to deliver convenience to their own customers in turn.
Omni-Channel has transformed everything. And our solutions allow you to focus on this omni-channel experience that your customers demand. Our solutions allow a single, consistent view of your customer. They create a community setting in which to interact – so you can focus on the customer’s total experience, not just the transaction.
The hallmarks of our solutions and services are:
• Single view enablement
• Seamless integration
• Customised and bespoke
We are the credible experts in consulting, training, end-to-end managed services and leading-edge enterprise software solutions.