Omni-channel Customer Management

 

Gain insights into every aspect of the customer experience with a powerful omni-channel CRM solution.

This solution, based on the OpenText suite, gathers customer and sales data from multiple channels, such as in-store Point of Service, e-commerce sites, financial systems and existing CRMs. It consolidates this data in a central data warehouse, and then makes information available to users and other systems on demand, in a powerful omni-channel CRM solution.

It has full customer look-up and management capabilities, including customer identification, customer profiling, debtors management and customer experience management.

A user-friendly consolidated desktop allows your users to view and manage all consolidated customer data from a central interface.

Consistent, up-to-date customer information, available across your entire organisation will enable your business to gain valuable, actionable customer insights into anything from previous behaviour to current activity, and apply powerful predictive analytics.

All from a single source.

Argility Omni-channel Customer Management can be delivered either as an on-premise or cloud-based solution.

OpenText Process Suite provides the power

As part of the Argility Single Customer View solution, Argility Omni-channel Customer Management is built using the enterprise-scale OpenText Process Suite platform.

OpenText is the leader in Enterprise Information Management, and OpenText Process Suite is a powerful, unified platform delivering BPM and case management. It has the flexibility to automate and integrate processes across functions, systems, machines and clouds.

It enables organisations to rapidly build, deploy and adapt dynamic case management applications and streamline complex business processes from a single platform.

ARGILITY OMNI-CHANNEL CUSTOMER MANAGEMENT DELIVERS:

Deep new customer insights

Gain insight into all aspects of your customer’s experience across all channels, digital and physical.

Holistic sales & marketing strategy

Create cohesive, highly effective strategies to meet ever more ambitious business targets.

Customer experience excellence

With everyone in your organisation able to access the data they need at any given time to service customers, your CX ability exponentially improves.

Predictive analytics

Turn all your historical customer data into actionable information for future interactions.

Protection against "disruptors"

All the data you’ll need, with the power of predictive analytics, to create an agile business that is less vulnerable to disruption in your industry.

Future customer needs analysis

By subjecting this wealth of customer behavioural data to the right analysis, your business can more effectively anticipate your customers’ future needs.

HOW ARGILITY OMNI-CHANNEL CUSTOMER MANAGEMENT BENEFITS YOUR BUSINESS

Hugely improved ROI

More revenue per customer

Highly effective marketing

Increased sales

Empowered employees

Know more, all the time

The next step in gaining a Single Customer View is to use Argility Data Quality Management to refine your data.

Argility Omni-channel Marketing puts our Single Customer View into action. It allows you to use your customer information to create precise marketing strategies and activities, backed by the power of data analysis and pattern matching.

Read more about it…

Add on a powerful Omni-channel Marketing solution.

Argility Omni-channel Marketing puts our Single Customer View into action. It allows you to use your customer information to create precise marketing strategies and activities, backed by the power of data analysis and pattern matching.

Read more about it…

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CONTACT US TO REALLY HARNESS THE FULL POWER OF COMPLETE CUSTOMER DATA


Click here for a callback from one of our Omni-channel Customer Management experts.