Digital transformation combined with the omni-channel customer experience has fundamentally changed the retail customer journey, from introducing new digital touch points, to transforming the typical checkout process. In fact, there are no longer any typical checkout processes. On-demand retail means that customers can use as many different processes as they wish, across various channels.
This calls for a specialised, transformed approach to customer order management.
Customised order management to handle the omni-channel experience
Argility Customer Order Management creates custom-built frameworks to manage the full gamut of the omni-channel customer experience.
These frameworks are capable of handling multi-step sales processes with complex fulfilment instructions. They can easily be connected to your existing point of sale and fulfilment systems.
The intelligent workflow-driven approach allows you to easily reserve items pending payment as well as handling complex reserve logistics.
This application provides a superior customer experience through visibility of sales order status tracking during the process.
Argility Customer Order Management can be delivered as either an on-premise or cloud-based solution.
Maintain customer orders with support for adding items, updating information, multiple delivery instructions, and an email and SMS notification regimen.
Maintain customer details and multiple delivery addresses, with a full record of order information, current and historical.
Inbox functionality continual visibility of updates from within the Customer Order Management application.
Stores and other internal users have access to customer orders that require manual intervention.
Customers get a continuous basket across channels, including wish list and add-as-you-go functionality.
Data from all aspects of the order management process is easily and instantly visible for further analysis to continuously improve the customer experience.