No one needs to explain the increasing impact of mobility on the business world. Doubtless your organisation is already experiencing it. The momentum is set to continue, as we enter an era of hyperconnectivity, surrounded by a matrix of free, always-on connection points. This will support a completely mobile work.
In the near-future world of work, “always-on” technology and the ubiquity of very high-speed connectivity will allow people to work from anywhere they are at any given time, in a real sense. Virtual offices will allow people to take their entire office environments with them regardless of their physical locations.This is a big jump from the current situation where people work remotely, but still orbit around a single physical site.
Your customers are also mobile
Similarly, consumers expect the convenience of mobility in what we call the customer experience journey. They want to be able to interact 24/7, shop from anywhere, take delivery anywhere, manage their accounts from anywhere and connect with your company using whatever device and method of communication is most convenient at the time.
What this means for your business
Create a fully-mobile, connected work environment that extends beyond your physical premises. Your “office”, its applications and systems must now be anywhere and everywhere at the same time.
Offer every mobile convenience to your customers, at every stage of the customer experience journey.
Thoroughly understand the difference in mindset required in a fully mobile economy.