Stefan steps into the role with over two and a half decades experience in the retail industry having worked in various areas including operations; business optimisation; strategy and customer service.
The CSM will be tasked with building relationships by acting as the interface between the customer service teams and the company.
This is a very exciting time in terms of ATGs market position and growth. The goal with this new position is to build on the existing strong customer relationships with the objective of entrenching ATGs service offerings to secure and maintain long-term agreements with the group’s client base. The CSM will work closely with ATG’s executive management team and clients to assist in understanding the customer’s needs; business objectives and the most appropriate technology solutions to meet those requirements. As such, the role required an appointee with an in-depth knowledge and understanding of Argility’s full suite of service/solution offerings. Stefan met this criteria having previously been an ATG client and then joining the group as a Retail Solutions Consultant for a number of years.
The appointment is effective immediately.