Know how your customers feel real-time with an in-place quick customer satisfaction survey at time of delivery.
Gain a deeper understanding of your delivery and customer data, by using transaction information as input into your business intelligence tools or descriptive analytics platform.
If you are looking to improve your driver and routing efficiencies, limit your outgoing delivery calls and create a connected customer delivery experience, then MultiTRAX is for you.
Business schedules and plans customer delivery request
Business provides the driver with a detailed delivery schedule on their mobile phone
Customer notification of delivery and tracking of the delivery process begins
Driver uses the mobile app to report delivery status at every destination point and notifies the customer of ETA
Customer uses OTP to confirm delivery at the destination and completes satisfaction score
Business tracks historical and current deliveries with a dashboard
No – your customer will receive an SMS with a link. They simply click on the link to view a map with the delivery vehicle’s current location, on route to their destination.
No, we will securely host the MultiTRAX solution for you. There’s no need for you to buy hardware or worry about huge upfront investment. Our Software as a Service approach helps you to have a delivery scheduling solution which scales as your business does. Starter pack for 5 drivers from ZAR 3200 per month.