Delivery management and scheduling application

MultiTRAX enables organisations to effectively plan, schedule and track deliveries, enhancing driver efficiency while allowing customers to track and monitor the delivery process in real-time.

Improve delivery scheduling and driver efficiencies

Through a central delivery planning dashboard, maximise route and driver schedules to enhance your delivery efficiencies.

Simple drag and drop functions on a central calendar will allow your delivery planners to easily create schedules per driver, to meet your business delivery needs and decrease unnecessary delivery costs.

Centrally track delivery progress via an easy to understand map view.

Automatic updates to the driver’s MultiTRAX mobile application ensures that your team knows immediately where to go, is always on track and are using the optimal routes.

Take Customer Experience To The Next Level

Give your business that customer experience edge by enabling your customers to track and monitor their deliveries real-time via sms. Enhance your customer service by sending pre-delivery notifications with an estimated time of arrival.

Safely allow your customers to accept goods via their mobile device.

Know how your customers feel real-time with an in-place quick customer satisfaction survey at time of delivery.

Simple And Easy Integration

Whether you are looking for a standalone or integrated solution, MultiTRAX will cater to your business needs. Manage inputs via Excel or choose seamless integrations into your ERP, Warehouse Management Systems (WMS) and E-commerce solutions.

Automatically receive proof of delivery confirmations, flagged unsuccessful deliveries and photographs taken by your team.

Gain a deeper understanding of your delivery and customer data, by using transaction information as input into your business intelligence tools or descriptive analytics platform.

If you are looking to improve your driver and routing efficiencies, limit your outgoing delivery calls and create a connected customer delivery experience, then MultiTRAX is for you.

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MultiTRAX delivery process

Plan

Business schedules and plans customer delivery request

Schedule

Business provides the driver with a detailed delivery schedule on their mobile phone

Notify

Customer notification of delivery and tracking of the delivery process begins

Deliver

Driver uses the mobile app to report delivery status at every destination point and notifies the customer of ETA

Confirm

Customer uses OTP to confirm delivery at the destination and completes satisfaction score

Track

Business tracks historical and current deliveries with a dashboard

Benefits for your Business

Provide a unique customer delivery experience
Plan and monitor deliveries centrally with real-time progress tracking
Save petrol and time with optimal route suggestions, auto-loaded onto the drivers’ app
Decrease phone call charges through the use of SMS
Direct driver-to-customer ETA notifications
Contactless proof of delivery
No more after-delivery capturing required
Immediate delivery confirmation and integration back into your systems
Keep a finger on your customer satisfaction through quick and easy scoring

Benefits for your customers

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Frequently asked questions

Do my customers need to download an app to track their order?

No – your customer will receive an SMS with a link. They simply click on the link to view a map with the delivery vehicle’s current location, on route to their destination.

What safety measures have been taken to protect my customer?

To give your customer the ease of mind, they will receive an SMS with links to the driver’s photo, the delivery vehicle and the vehicle registration number for driver verification.
Contactless Proof of Delivery is now possible. Your customer does not have to sign anything, keeping to health and safety regulations.

If the driver is running late, can the driver notify the customer?

Yes, the driver can send an SMS directly to the customer using the MultiTRAX App.

Can the driver capture images through the MultiTRAX app?

Yes, photos can be taken via the MultiTRAX app related to a delivery event, i.e., damaged goods, locked gate, signed delivery note, flat tyre, vehicle breakdown, etc. These images are automatically uploaded and can be accessed using the MultiTRAX Management Module.

Is this application only suitable if I have a delivery business? I want to track staff on the road. Will it work for me?

MultiTRAX is a great way to track any staff who are on the road, either doing deliveries, site visits or responsible for providing services to customers.

Is the POD confirmation real-time?

Yes this is the power of digitalisation! The minute the driver confirms the delivery, it is automatically updated and marked as done on the management module. You don’t have to wait for the delivery note to be brought back to the business premises as proof of delivery.

Does the driver have to type the customer delivery address into Google Maps?

No. MultiTRAX uses the power of geospatial pins linking automatically to Google Maps the customer addresses plus the driver’s location. Helping you to create optimal delivery routes for scheduling and driver use.

Do I need to buy this software upfront?

No, we will securely host the MultiTRAX solution for you. There’s no need for you to buy hardware or worry about huge upfront investment. Our Software as a Service approach helps you to have a delivery scheduling solution which scales as your business does. Starter pack for 5 drivers from ZAR 3200 per month.

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