NEARLY 90% OF ORGANIZATIONS SAY THEY ARE FOCUSED ON PERSONALIZING CUSTOMER EXPERIENCES, YET ONLY 40% OF SHOPPERS SAY THAT INFORMATION THEY GET FROM RETAILERS IS RELEVANT TO THEIR TASTES AND INTERESTS.WALL STREET JOURNAL
Engaged customers become repeat customers. Customer engagement strategies can help curb churn rates by prolonging the customer journey beyond simple purchasing.
We augment your customer engagement strategies with machine learning models which analyse and learn from data in real-time to personalise customer experiences and offer data driven decision support.
With digital trends such as beacon technology, IoT and wearables, the digital is merging with the physical experience. Ask yourself, do you have the right partner and expertise to digitally transform your organisation and adapt to changing consumer needs?
If the answer is NO, get in touch with us and we will help you define and implement a digital customer engagement journey.
If you could predict your customers buying patterns, pricing sweet-spot, ideal product recommendation or anticipate churn, what would you do with the information? How would you use the information to improve your business?
A powerful cloud-based platform that allows consumers to receive opt-in, proximity-based communications on their mobile devices. It gets the right content to the right individual consumers at the right time in the right place.
A complete document management solution that gives your organisation the ability to make sense of its images, videos, music, PDFs and other files, in one central and searchable repository.